Returns

Ah, I see we have a “returning” customer! No worries, we are more than happy to help get you the support you need. Just follow the instructions below that pertain to the reason you need to return your item(s). 

 

IF RECEIVED PRODUCT IS DEFECTIVE IN SOME WAY OR IF YOU RECEIVED THE WRONG PRODUCT: 

We accept defective items and incorrect orders within 30 days of purchase.

Please email us at returns@itoya.com so that we can send you a return label. 

In the email include your name, order number, and reason for return so we can ensure accuracy. Please let us know if you would like a replacement item or a refund for the item.

We put a very high emphasis on quality, so when we discover a problem we happily take the opportunity to look into it further and solve the problem to guarantee quality moving forward.

ALL OTHER RETURNS - YOUR SATISFACTION IS GUARANTEED!

We accept returns that are: 

• Sent back within 30 days of purchase. 
• In new condition

That’s it! If your purchase qualifies with the above criteria, then we have a few more instructions for you. 

1. Type or write your name, order number, and email address legibly on a piece of paper. 
2. Place the form with your contact information in a box with the item(s) you wish to return. 
3. Double check that your information is accurate and legible and send returns to: 

 

When your return is received and processed, you will see the purchase amount returned to the payment form you used when you bought your item(s). This should show in your account between 3-7 business days after the return is fully processed, but can take additional time depending upon the bank, or card company’s processes and policies.

EXCEPTIONS/NON-RETURNABLE ITEMS
We cannot accept returns on products marked as “final sale.”

For any additional questions, please contact us at returns@itoya.com.